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Optimizing Metrics: Measuring the Critical Few – An Interview with Wayne Mackey, Product Development Consulting, Inc.


Wayne Mackey has been a Principal with Product Development Consulting, Inc. (PDC) since 1997.  Prior to joining PDC, he worked for 20 years in the high tech, aerospace and automotive fields.  Mr. Mackey has worked as a senior scientist, program manager, engineering manager, and systems engineering manager.  His expertise is grounded in the leadership of large engineering, manufacturing, and procurement organizations. In this interview, Mackey reviews the current state of R&D metrics, their use and misuse, and discusses how metrics can be optimized by returning to basic principles.  He also discusses how to turn metrics into useful tools for product development improvement and outlines the three most important steps for managing a metrics program.  He cites three leading-edge metrics for product development organizations.  (5 pages)

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